Job Description

Kent Island Resort| A VIVÂMEE Hospitality Signature Collection

Kent Island Resort is a historic, waterfront destination offering a one-of-a-kind hospitality experience rooted in nature, connection, and renewal. From luxury accommodations and curated culinary experiences to weddings, festivals, and corporate retreats , the resort creates meaningful moments for every guest.

Weddings and catered events are at the heart of our business, and we take pride in delivering unforgettable experiences during life’s most important celebrations.

At VIVÂMEE Hospitality, our culture is grounded in our core virtues:

• JOY – We genuinely enjoy serving others and winning together as a team
• HUMILITY – We respect and uplift one another, always willing to learn and support
• MINISTRY – We view hospitality as a meaningful act of service, creating transformative guest experiences

We hire, develop, and recognize team members based on these values. Candidates who are inspired to grow within these virtues will thrive in our organization.

Position Overview

The Night Auditor is responsible for overseeing hotel operations during overnight hours while ensuring exceptional guest service, accurate financial reporting, and smooth front desk operations. This role combines front desk responsibilities with accounting and auditing functions, including reconciling daily transactions, preparing financial reports, and maintaining a safe and welcoming environment for guests. The ideal candidate is detail-oriented, customer-focused, and capable of working independently in a fast-paced hospitality setting.

Key Responsibilities

Guest Services

• Greet, check in, and check out guests in a professional and friendly manner.
• Respond promptly to guest inquiries, requests, and concerns, resolving issues to ensure guest satisfaction.
• Process reservations, room changes, and cancellations in accordance with hotel policies.
• Provide information regarding hotel amenities, services, and local attractions.
• Maintain a high standard of customer service during overnight hours.

Night Audit & Financial Duties

• Perform the nightly audit process and reconcile all daily hotel transactions.
• Verify and balance room revenue, cash receipts, credit card transactions, and other financial records.
• Generate and distribute daily financial, occupancy, and revenue reports.
• Investigate and correct discrepancies in guest accounts and financial transactions.
• Ensure compliance with company policies, accounting standards, and internal controls.

Front Desk Operations

• Maintain accurate guest records and update information in the property management system (PMS).
• Process payments, refunds, and adjustments as needed.
• Handle cash, credit card transactions, and end-of-shift balancing procedures.
• Coordinate with housekeeping, maintenance, and management teams regarding overnight activities and guest needs.

Safety & Security

• Monitor hotel premises and follow established safety, security, and emergency procedures.
• Conduct routine property walks and report maintenance or security concerns.
• Assist with emergency situations and ensure proper documentation of incidents.
• Maintain confidentiality of guest information and hotel records.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of customer service, front desk, hospitality, or related experience preferred.
• Strong mathematical, analytical, and problem-solving skills.
• Proficiency with Microsoft Office applications and computerized systems.
• Ability to accurately manage cash handling and financial transactions.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Availability to work overnight shifts, including weekends and holidays.

What We Offer

• Competitive salary (based on experience)
• Growth opportunities within VIVÂMEE Hospitality
• Collaborative and values-driven culture
• Opportunity to work in a unique, high-end event environment

Apply Today

If you are passionate about creating unforgettable moments and delivering exceptional guest experiences, we invite you to apply and become part of the VIVÂMEE Hospitality team at Kent Island Resort.

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

Kent Island Resort is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Kent Island Resort may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer. 

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