Job Description
Job Summary
A full-time temporary Remote Customer Service Representative opportunity is available for New Jersey residents who are dependable, professional, and comfortable supporting customers in a structured call center environment. This work-from-home CSR role is ideal for candidates with customer service experience who can manage high-volume inbound calls, follow detailed procedures, and accurately document customer information.
This position offers paid training, clear processes, and the opportunity to assist customers with important application, eligibility, and healthcare coverage questions. Team members work within a supportive customer care operation that values communication, reliability, teamwork, and professionalism. Candidates who enjoy helping others, working independently, and being part of a process-driven environment may be a strong fit.
Key Responsibilities
- Answer incoming customer calls and provide courteous, professional support.
- Assist customers with questions related to applications, eligibility, and healthcare coverage.
- Accurately enter, update, process, and document customer information in designated systems.
- Follow established policies, procedures, scripts, and compliance guidelines.
- Escalate complex questions or issues to the appropriate support resource when needed.
- Attend required training, meetings, coaching sessions, and performance support activities.
Compensation and Benefits
- Pay rate is $18.00 per hour for English-speaking representatives.
- Pay rate is $19.00 per hour for English/Spanish bilingual representatives.
- Full-time, temporary contract position.
- 40 hours per week.
- Remote work-from-home position for New Jersey residents only.
- Full availability is required between 8:00 AM and 8:00 PM ET, Monday through Sunday.
- Specific work schedule will be assigned based on business needs.
- Candidates must be available to work any shift within operating hours, including Saturdays and Sundays.
- Training is approximately 3 weeks, Monday through Friday, from 8:00 AM to 4:30 PM ET.
- Candidates must be on camera throughout training and nesting and maintain reliable attendance.
Equal Opportunity Employer / Disabled / Protected Veterans
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The pay transparency policy is available here:
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
Required Qualifications and Skills
- Handle inbound customer service calls in a remote call center environment.
- Assist customers with application, eligibility, and healthcare coverage questions.
- Accurately enter, update, and document customer information.
- Follow detailed procedures while managing customer inquiries professionally.
- Must currently live in New Jersey. New Jersey residency will be verified.
- Must have a high school diploma, GED, or equivalent.
- Must have at least 6 months of work experience.
- Customer service experience is required, with call center experience preferred.
- Must have strong communication, listening, and interpersonal skills.
- Must have strong computer navigation and data entry skills.
- Must be able to work independently in a fast-paced remote environment.
- Must be able to multitask, follow detailed procedures, and maintain accuracy.
- Must have a private, quiet, dedicated workspace with minimal background noise or distractions.
- Must have traditional home internet service with a minimum of 20 Mbps download and 5 Mbps upload.
- Cellular-based internet services are not accepted.
- Must provide your own computer and required equipment.
- Computer must have Windows 10 or newer.
- Mac computers are not compatible with this project and cannot be used.
- Intel i5, AMD Ryzen 5, or better is preferred.
- Minimum 4 GB RAM is required.
- Minimum 64 GB storage is required, with at least 30 GB free.
- Second monitor is required.
- Webcam is required.
- Smartphone capable of downloading the Microsoft Authenticator app is required.
- Must have full availability from 8:00 AM to 8:00 PM ET, Monday through Sunday.
- Must be able to commit to a 40-hour work week.
- Candidates with schedule restrictions or limited availability may not be considered.
Preferred Qualifications
- English/Spanish bilingual skills are preferred.
- Bilingual candidates must complete a language assessment and score 87% or higher.
- Previous call center experience is preferred.
- Experience handling healthcare, benefits, application, or eligibility-related customer inquiries is a plus.
- Previous remote work experience is helpful.
- Preferred internet speed is 25 Mbps or higher download and 10 Mbps or higher upload.
- 8 GB RAM or more is preferred.
Job Tags
Hourly pay, Full time, Temporary work, Work experience placement, Live in, Remote work, Work from home, Monday to Friday, Shift work, Weekend work